Heron Foods Reviews

I've shopped in herons on n off for years, but NO MORE.
We're all aware of the much vaunted "cost of living" crisis but heron are plain profiteering from it, purchased some confectionery which was reasonably priced (39p) and went back the next day to find the product still advertised at 39p, however, at the till it had "jumped up" overnight to 89p, when I raised the misleading pricing I was met with...."don't you know there's a C.O.L. crisis going on by the minimum wage dolt behind the till, if there were no cameras I would have dragged him over the counter and knocked some manners into him.
BEWARE.... profiteering and shocking customer service at play.

I can't fault the Heron Food store at Riddings Derbyshire. Plenty of brand name products that are reasonably priced also the store is spotlessly clean. The staff are polite and very helpful.

Visit heron Forest hall Newcastle upon Tyne This shop must be the best shop in England Manager staff always nice and friendly nothing is any trouble to them honestly you must be so proud of Staff and shop well done

So me and my partner walk in he's eating a sandwich two cocky sales people tell him to stop eating it in the shop even though he's got a condition that requires him to keep his blood sugar levels up.. I had a coffee only. I always walk round with a coffee and nobody ever says anything. But next thing I know he turns round and says it not a cafe. Well he didn't tell me to go outside and i had a brew. He's a 30 year odd adult who knows how to not miss his mouth when it comes to food. So what was the issue. Lost out on sale cos of that attitude. Young cashier and a stocker. Sunday lunchtime. Will never be going again.

This is an excellent no frills supermarket in Workington. It is much cheaper than its competitors.
The staff are friendly and always have a smile and a good craic.

Staff member on the till at Heron Foods Walsgrave Road, was rude.
Went there for my weekly shop, when it was my turn at the checkout the staff ( Callum) asked me if all my stuff goes on 1 bill, I said yes, he then proceeded to ask me if I will be able to afford it as he wouldn’t be able to take anything off the bill. I didn’t take offence then and just said well if you had checked me out before you would know that this is my normal shop. Half way through the billing I asked him if I could empty some of the boxes and take only the contents, he used his earpiece to tell the manager that I want stuff off my bill, I clarified saying I want all my stuff just the packaging boxes removed. I proceeded to pay by cash and went home, I then realised I forgot to buy something and went back, realised he isn’t asking anyone the same question when question he said he felt that the half the shopping belonged to someone else ( don’t know how as he asked me the question when I was putting it on the till) and after I left the shop he called me a horrible person ( over heard by my daughter).

Have been using this store for almost 3 years never had a problem but this was so rude and bad, the staff shouldn’t look at the people and just because we aren’t fair skinned/ Britishers judge us to be poor.

I love Heron Foods shops, my local shop has very friendly and helpful staff and their offers are even better than the major supermarket giants. They have a huge range of frozen foods especially. I just wish my Herons did more fresh fruit but it's still my favourite place to shop.

Visited Heron in oldham yesterday ,was looking for something that wasn't available ,a member of staff (steven) gave me an alternative which ended up better and cheaper for me in the long run .came away very happy .Thankyou

Wife sent me for 2 of the regina kitchen roll theye 2 for 7pound on offer and some oxo cubes and a loaf at checkout girl that's 9.98 gave her a twenty gave me my change I said can you just check the price again of the kitchen rolls 3.78 each she said no I said 7pounds for 2 you've overcharged me.well after she moved me to one side and conflab through her headphones she not very pleasantly refunded my 50p.theyre not robbing me of 50p also no receipts given out careful folks tot up your shopping yourself as they will never under charge you.

Rude rude rude

One of the York stores. Its great I love that the deals rotate I never know what I'm going to find. Its clean and its full of brand name things which are cheaper than the supermarket. It saves me money all the time.

I love my Derby branch, it's amazing with great products and the prices are absolutely cheap.Thanks heron for making such affordable items with great name brands.You are my favourite shopping experience and I can't help but keep nipping in and spending money.

Heron branch at Ashton in Makerfield ( Wigan ) constantly overcharges from the display price. I have challenged this on several occasions to be met with " Oh, we've only just got the new prices from head office" or " we've not had a chance to put the new prices in place " . Funny how I'm never undercharged ! Staff chatting to other staff on headset ( not work related), causes checkout operative to switch off concentrating on the job at hand and mistakes are made. I get the impression that I'm disrupting their free time ! Here's some advice, when you're at work DO YOUR JOB !

On the afternoon of 15th January I visited Heron foods in Northfield .I was served by a surly youth who was clearly having a social conversation on his ear piece .My shopping was suffering as a result .He was throwing produce through without care and charged full price for some items that were clearly reduced .At the end of my tether , I suggested he should perhaps spend less time chatting to friends whilst doing a job .At this he became visibly agitated and said "i,m talking to you now , aren,t I ?" .






2I,m

Was in herons foods Concord to find more in store without masks than with,fat scruffy lady heard me say wondered if being fat and smelly was reason for being exempt from mask wearing.
As for management waste of time as no one ever challenged.
I'm in regular and no management ever ask or challenge over masks.